bv998 Privacy Policy

1. Introduction

bv998 ("we", "us", "our") is committed to protecting the privacy and personal data of every player who uses the bv998 platform at https://bv998.ws. This Privacy Policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed. This document should be read together with our Terms and Conditions, which govern the use of the bv998 Platform.

By accessing or using the bv998 Platform in any way — including browsing the website, registering an account, making a deposit, or placing a wager — you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your data as described herein. If you do not agree with any aspect of this policy, you should discontinue use of the Platform immediately.

Privacy at a Glance

2. Information We Collect

bv998 collects personal data only to the extent necessary to provide the platform's services safely, legally, and efficiently. The categories of personal data we collect include:

• Identity data: full name, date of birth, nationality, and government-issued ID details collected during KYC verification.
• Contact data: email address and mobile phone number used for account management, notifications, and customer support.
• Financial data: transaction records including deposit amounts, withdrawal amounts, payment method references (e.g., bKash registered number), and account balance history.
• Technical data: IP address, device type, browser type and version, operating system, time zone, and session logs collected automatically when you use the platform.
• Usage data: game session records, betting history, bonus usage, responsible gaming tool activations, and customer support interaction logs.

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, biometric data, or health data, unless explicitly required by law or voluntary responsible gaming self-disclosure.

3. How We Use Your Information

bv998 uses the personal data collected from you for the following purposes:

• Account management: to create, verify, maintain, and close your bv998 player account, and to provide customer support related to your account.
• Transaction processing: to process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfer, and to maintain accurate financial records as required by applicable law.
• Legal and regulatory compliance: to verify player identity (KYC), detect and prevent fraud, money laundering, and underage gambling, and to respond to lawful requests from relevant authorities.
• Platform improvement: to analyse aggregated, anonymised usage patterns to improve the performance, navigation, and content of the bv998 platform.
• Responsible gaming: to monitor gameplay for signs of problem gambling behaviour and to apply responsible gaming tools (deposit limits, self-exclusion) at the player's request or where mandated by policy.

4. Legal Basis for Processing

bv998 processes your personal data on the following legal bases:

• Contractual necessity: processing required to provide you with the services you have requested, including account creation, game access, deposits, and withdrawals.
• Legal obligation: processing required to comply with applicable law, including KYC identity verification, anti-money laundering checks, and responding to regulatory enquiries.
• Legitimate interests: processing for fraud prevention, platform security, responsible gaming monitoring, and internal analytics — always balanced against your rights and freedoms.
• Consent: processing for optional marketing communications, where you have explicitly opted in. Consent may be withdrawn at any time without affecting the lawfulness of prior processing.

5. Data Sharing and Third Parties

bv998 does not sell, trade, or rent your personal data to any third party. We may share your data only with the following categories of recipient, and only to the minimum extent necessary:

• Game providers (Pragmatic Play, Evolution Gaming, Spribe, etc.): game session data is shared with licensed game studios to facilitate gameplay. These providers operate under their own data processing agreements and may not use player data for any purpose other than delivering the game service.
• Payment processors: transaction data is shared with MFS providers (bKash, Nagad, Rocket, Upay) and banking partners strictly to process your financial transactions. No gameplay data is shared with payment processors.
• Identity verification and KYC providers: identity documents submitted during KYC are shared with licensed verification partners solely for the purpose of confirming your identity.
• Law enforcement and regulatory authorities: where required by applicable law or valid legal process, bv998 will disclose data to relevant authorities. We will notify you of such disclosure where legally permitted to do so.

All third parties with whom bv998 shares data are contractually required to maintain data confidentiality, implement appropriate technical security measures, and use the data only for the specific purpose for which it was shared. bv998 does not transfer personal data to marketing agencies, data brokers, or advertising networks.

6. Payment Data and Financial Privacy

bv998 takes the privacy of your financial data with particular seriousness. When you make a deposit or request a withdrawal via bKash, Nagad, Rocket, or Upay, the actual payment transaction is handled entirely by the respective MFS provider on their own secure network. bv998 receives only a confirmation reference — we do not receive, store, or process your mobile banking PIN, OTP, or mobile wallet password at any point.

7. Cookies and Tracking Technologies

The bv998 website uses cookies and similar tracking technologies to operate correctly and to improve the user experience. A cookie is a small text file placed on your device by the website. bv998 uses the following categories of cookies:

• Essential cookies: required for the platform to function. These include session authentication cookies and security tokens. Essential cookies cannot be disabled without breaking core platform functionality.
• Analytics cookies: optional cookies used to collect anonymised data about how players navigate the platform (pages visited, session duration, device type). This data is used exclusively to improve platform design and content.
• Preference cookies: optional cookies that remember your platform settings (such as language preference) to provide a more personalised experience on return visits.

You can control and delete cookies through your browser settings at any time. Please note that disabling non-essential cookies will not affect your ability to access your bv998 account, place bets, or process transactions. For detailed instructions on managing cookies in your specific browser, refer to your browser's help documentation.

8. Data Retention

bv998 retains personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable law. In practice, this means: active player accounts — data retained for the duration of the account's active status plus a minimum of 5 years following account closure, in order to fulfil financial record-keeping and anti-money laundering obligations; KYC documents — retained for a minimum of 5 years from the date of submission, consistent with standard financial services record-keeping requirements; marketing preferences and communication logs — retained until you withdraw consent or for 3 years from last interaction, whichever is earlier.

When personal data is no longer required for any legitimate purpose and no legal retention obligation applies, bv998 will securely delete or anonymise that data so that it can no longer be linked to an identifiable individual. You may request early deletion of your data by contacting [email protected], subject to any overriding legal obligations.

9. Your Rights

As a registered bv998 player, you hold the following rights in relation to your personal data. To exercise any of these rights, contact our support team at [email protected] with the subject line "Data Rights Request":

• Right of access: you may request a copy of the personal data bv998 holds about you, along with information about how it is used.
• Right to rectification: you may request correction of any inaccurate or incomplete personal data held about you.
• Right to erasure: you may request deletion of your personal data where it is no longer necessary for the purpose collected, you have withdrawn consent, or processing is unlawful — subject to bv998's legal retention obligations.
• Right to object: you may object to processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests, though bv998 may continue to process where there are compelling legitimate grounds.
• Right to data portability: where processing is based on your consent or contractual necessity and carried out by automated means, you may request your personal data in a structured, machine-readable format.

bv998 will respond to all verified data rights requests within 30 calendar days of receipt. In complex cases, this period may be extended by a further 30 days, in which case we will notify you of the extension and the reason for it. There is no charge for submitting a data rights request.

10. Security Measures

bv998 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include: 256-bit SSL/TLS encryption for all data in transit; AES-256 encryption for sensitive data at rest; multi-factor authentication options for player accounts; regular security audits and penetration testing; strict access controls ensuring only authorised personnel can access player data; and automated fraud detection and anomaly monitoring systems.

Despite these measures, no digital platform can guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights and freedoms, bv998 will notify affected players without undue delay and will take all reasonable steps to contain and remediate the breach.

11. Minors and Age Verification

The bv998 platform is strictly intended for players aged 21 years and above. bv998 does not knowingly collect personal data from any individual under the age of 21. Age verification is a mandatory step in the account registration process and is reinforced by KYC document checks before any withdrawal is processed.

12. Changes to This Privacy Policy

bv998 reserves the right to update this Privacy Policy at any time. The most current version will always be published at https://bv998.ws/privacy-policy, together with the date it was last updated. Where changes are material — meaning they significantly affect how your personal data is used or your rights in relation to it — bv998 will notify registered players by email at least 7 days before the changes take effect.

Your continued use of the bv998 platform following any update to this Privacy Policy constitutes your acceptance of the revised policy. If you do not accept the changes, you must discontinue use of the platform and may request account closure by emailing [email protected].

13. Contact and Data Controller

bv998 is the data controller responsible for your personal data. If you have any question about this Privacy Policy, wish to exercise a data right, or have a concern about how your data is being handled, please contact our support team. We aim to respond to all privacy-related enquiries within 2 business days during Bangladesh Standard Time (UTC+6) business hours.